Help & contact
Are D1 · D2 · D3 · D4 · D5 separate apps?
No. Alef Mad is one main app. D1 · D2 · D3 · D4 · D5 are learning levels within it. Each level has a free demo and an optional full version. If you buy all available levels, all purchased full versions are available in the same app.
Where can I try the demos?
The free demos are included in the Alef Mad iPhone and iPad app. This website provides documentation only. The new combined app is being prepared for the Apple App Store.
How do I unlock a full level?
At the end of a demo, choose “Unlock full version”. You purchase that level inside the main app using Apple In-App Purchase. You do not install another app.
What does it cost?
The main app and demos are free. Full levels are optional one-time in-app purchases. No subscription. The store displays the applicable price before purchase.
Can I restore purchased levels?
Use “Restore purchases” with the same Apple Account. This restores access to purchased levels. Learning progress is stored separately on your device; export a progress backup before changing or erasing a device.
Can I read the documentation offline?
You can download the manuals as text or use the print function to save them as PDF. Learning content in the main app is bundled for offline use after unlocking. An internet connection is required for purchases and purchase restoration.
How can I contact support?
Write to support@alefmad.com. Tell us the level, the device and what happened. Please send only the information needed to resolve your question.
Support and privacy
We use your message only to answer and resolve your enquiry, not for advertising. The support address uses Infomaniak and forwards incoming messages to a Bluewin mailbox at Swisscom. Resolved enquiries and copies we hold are deleted within twelve months after closure, unless a legal obligation or an unresolved legal dispute requires longer retention. Read the app and email support privacy policy.
Read the app privacy policy